Empathy is the ability to understand and feel the experiences of another person from their own unique perspective to better understand their thoughts, emotions, and reactions. Empathy is important in our everyday relationships, and can strengthen your connection with everyone in your life, from your own family members to strangers at the grocery store. And when it comes to being a successful salesperson, empathy could be the factor that makes or breaks your next sale.
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There are five top fears of sales professionals: rejection, objection, change, talking on the phone, and inquiring. However, fear typically comes from the uncertainty of what is to come. The [best] way to combat that fear is to prepare for all scenarios. Rejection, objection, change, talking on the phone, and inquiring are all integral to the sales process. With practice, you can master influential sales methods that will have you closing sales in no time.
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