Agent FAQs

What is workers' compensation?

Workers' compensation, often called workers' comp, or shortened to WC, is an insurance program that protects employers when one of your client's employees is hurt on the job. More...

What does DWC stand for?

DWC is an abbreviation for Division of Workers' Compensation. More...

What is a Medical Provider Network?

An MPN, or Multiple Provider Network, is a group of health care providers approved to treat injured workers within a specific state's workers' compensation program. More...

What are rating bureaus?

Insurers collect a mountain of data in the course of doing business. Those carriers send their workers' comp stats to rating bureaus to analyze the workers' comp claims. More...

What criteria do insurance carriers use to determine workers' comp premiums?

What your client does can bring risk to an insurance carrier. More...

What is the experience modification rate?

The experience modification rate, or experience modifier, is usually shortened to MOD. More...

What is a PEO?

PEO is short for Professional Employer Organization. More...

What is workers' comp through a PEO? How is it different?

In the workers' comp arena, a PEO like Insured Solutions knows the ins and outs of workers' comp. More...

Can owners be excluded from covering themselves on workers' comp?

Yes, up to 5 owners can exclude themselves from workers' comp with a direct write policy. More...

When should a client report a workers' comp claim?

Injuries should be reported immediately – within 24 hours. More...

Can a client terminate an employee who is out on workers' comp leave?

Of course your client CAN fire an employee on workers' comp leave, but SHOULD they? More...

Are prescription drugs covered under workers' comp?

All prescription drugs are covered under workers' comp, although some drugs require an approval process. More...

Is medical care covered even if there is no lost time?

Yes, medical care is always covered under workers' comp even when there is no lost time. More...

What are monopolistic states?

Legislatures in a handful of states mandate that companies buy workers' comp directly from their states instead of the open marketplace. More...

What is subrogation?

A right of subrogation creates a means for insurers to go after a third party who was at fault and caused the insurer to lose money in the form of claim dollars. More...

What is a waiver of subrogation?

A waiver of subrogation, commonly known as WOS, is inserted as a contract clause that waives or releases the right of an insurer to sue a third party. More...

From injury to claim: A step-by-step guide to workers' comp.

Step 1. When a complaint of pain or an injury occurs on the job, it must be reported to a supervisor or manager. More...

If my client finds out about a prospect's/employee's previous claims, what should they do?

Previous injuries can be found after a job offer is made by using a Post Offer Medical Questionnaire followed by a medical evaluation based on the EFJ (Essential Functions of the Job). More...

Can my client submit a claim for an undocumented employee injured on the job?

Every employee, regardless of legal status to work in the U.S., are covered under the employer's workers' comp plan and receives the same care and benefits as any other worker. More...

Are part-time employees covered under workers' comp?

Part-time work equals full-time workers' comp benefits. More...

Are independent contractors covered?

Independent contractors are not eligible for workers' compensation coverage and employers are not required by state law to purchase coverage for independent contractors. More...

What do contractors need to make sure their subcontractors are covered?

Just as we make sure as individuals to keep our health and auto insurance up to date, so contractors who use subcontractors on their jobsites should require a current workers' comp certificate as proof of coverage.More...

What if my client hires a contractor and their employee is injured?

Contracting with an outside company can be a risky proposition for your clients when it comes to workers' comp. But there are steps that a prepared employer can take. More...

Can a terminated employee file a workers' comp claim?

Any ex-employee can file a workers' comp claim within one year of injury. More...

If a client hires a family member, can they pay a doctor directly?

An employer can pay for a family member/employee's injury as long as they report that injury as a claim to workers' comp and the claim is assigned a claim number. More...

Should a minor claim be reported?

All soft tissue injuries must be reported - no exceptions. More...

Should your client report a workers' comp claim late? If they do, is there a penalty?

Your client should always report injuries or complaints of pain even if they are treated on site. More...

In the case of an auto accident should an employee file under workers' comp or car insurance?

When an employee is in an auto accident during the “course of employment,” they should file under both car and workers' comp insurance. More...

What are the specific variables for different industries and how are they classified?

Rating bureaus assign individual class codes to each industry type. More...

How are workers' comp premiums determined?

To determine an employer's workers' comp premium, a calculation is made from several rating elements. More...

What are the costs associated with late claims?

A claim can be late because an employee didn't report an injury immediately, there may be an attempt at fraud, or the employee may not think the injury is serious. More...

Can employees pay part of workers' comp?

Employees cannot pay part of their employer's workers' comp. More...

How can your clients avoid workers' comp fraud?

No business wants their WC claim count and dollar amounts to rise, but they especially don't want to see suspected fraudulent claims ding their WC. More...

Is behavioral testing available to help reduce workers' comp fraud?

Yes, there are tools that can help prevent fraud by eliminating questionable hires before they can commit fraud. More...

What are the penalties to an employee who makes a false claim?

Workers' comp fraud is illegal and states levy fines (up to $10k) plus jail time (up to 2 years) to anyone caught lying about an injury. More...

What should a client do if they think a claim is fraudulent?

A paper trail is essential if fraud is suspected. For Insured Solutions' clients, a tool called a “Red Flag” kit guides them through the process of documentation. More...

How should your client determine which level of care an injured employee needs?

When an employee is injured, rule number one: if something is broken, if there is a lot of blood or if they are unconscious, they immediately go to the emergency room. More...

Should your client keep human resources in house or outsource HR?

Human resources (HR) is essential to an employer's workers' comp survival. More...

How does the legal system integrate with workers' comp?

Just as each state has its own unique laws and regulations governing its citizens, so do state DWCs. More...

Are employees covered under workers' comp while driving to work?

States disagree on the “driving to work” question. More...

Are employees covered under workers' comp while working off site?

As long as an employee is being paid, they are covered by workers' comp. More...

Are employees always covered under workers' comp while working on site?

States vary on whether employees are covered in every circumstance while on your client's property. More...

Is an employee covered under workers' comp if an injury occurs on a different business property?

Employees are covered no matter where they are as long as they are on your client's company business.

If an injury is sustained at a previous employer and it shows up at your client, what happens?

A workers' comp claim never really leaves its employer/carrier of origin – no matter how much time passes. More...

Are remote workers covered under workers' comp?

Yes, remote workers are covered under workers comp as long as they were on a submitted PEO payroll and the premium is not in arrears. More...

When are lost wages awarded for workers' comp and how are they calculated?

When employees are hurt on the job, they may miss work. As a benefit, a portion of their lost wages are paid back to them through workers' comp. More...

Should your client be on offense or defense with workers' comp?

Offense, offense, offense. It is crucial that your client is diligent. More...

How are benefits handled when an employee dies and who receives those funds?

When an employee dies on the job or his/her death is connected to the job, your client must report the death within 8 hours. More...

Does payroll administration have to be included to utilize Insured Solutions' workers' compensation insurance programs?

No, payroll administration does not have to be included to use our workers' comp programs.

Who are our workers' compensation carriers and what are their ratings?

We use different carriers that are A-rated and match your client's risk and industry needs to the right the program. Feel free to discuss your client's needs with one of our account managers.

What if the client is not happy with Insured Solutions' program after getting started?

We will do everything possible to insure that your client's experience is perfect. However, if the client decides that our workers' compensation program is not right for their business, we require a 30 day notice to exit.

How do you know that your agency and client information is secure with Insured Solutions and its website?

Insured Solutions utilizes SSL Encryption and SAS 70 compliant protocol with 24/7 up time and redundant backups on and off-sight to secure all of your agency and your client's data.

Who is responsible for the actual client set up on my clients' workers' compensation and payroll programs?

An Insured Solutions client services representative will handle all client set up and training and keep you informed along the way.

Who is good a candidate for Insured Solutions' services?

High risk clients are a perfect fit for Insured Solutions. More...